Refund Policy

Standard Cancellation and Refund Schedule

Our refund policy operates on a sliding scale based on how far in advance you cancel your booking:

Please Note: The date of cancellation is determined by the date on which we receive your cancellation notice.

Travel Insurance Recommendation

We strongly recommend that all passengers purchase comprehensive travel insurance that includes cancellation coverage. Appropriate travel insurance can protect you from financial loss in many circumstances outside your control, such as:

• Unexpected illness or injury to you or a traveling companion
• Death of a family member
• Unexpected work commitments
• Natural disasters affecting your home or destination
• Travel delays or interruptions

PiratesRWap offers travel insurance options during the booking process, or you may purchase coverage from a provider of your choice. We advise securing insurance at the time of booking for maximum protection.

How to Request a Refund

To request a cancellation and refund, follow these steps:

1. Log In to Your Account: Sign in to your PiratesRWap account on our website.
2. Navigate to Bookings: Go to "My Bookings" in your account dashboard.
3. Select the Booking: Find the booking you wish to cancel and click on "Manage Booking."
4. Request Cancellation: Click on the "Cancel Booking" option and follow the prompts.
5. Confirmation: You will receive an email confirming your cancellation request.

Alternatively, you can request a cancellation by contacting our Customer Service team:

• Email: bookings@piratesrwap.com
• Phone: +442271218759

Please include your booking reference number and the full names of all passengers in your communication.

Refund Processing

Timeline

Refund processing times vary based on your payment method:

• Credit/Debit Cards: 7-10 business days after approval
• Bank Transfers: 10-15 business days after approval
• Digital Payment Platforms: 3-5 business days after approval

Refund Method

Refunds will be issued to the original payment method used for booking. We cannot issue refunds to a different credit card or account than the one used for the original payment.

Confirmation

Once your refund has been processed, you will receive a confirmation email with the details of the transaction.

Booking Modifications

Date Changes

If you need to change your cruise date rather than cancel entirely:

• Changes made 60+ days before departure incur a £75 per person administration fee
• Changes made 30-59 days before departure incur a £100 per person administration fee
• Changes made less than 30 days before departure are treated as a cancellation and rebooking (standard cancellation policy applies)

Name Changes

Substituting a different passenger on your booking:

• Changes made 30+ days before departure incur a £50 per person administration fee
• Changes made less than 30 days before departure incur a £100 per person administration fee

Cruise Upgrades or Downgrades

Changing to a different cruise package or cabin category:

• Upgrades usually do not incur a fee but require payment of any difference in fare
• Downgrades are subject to our standard refund policy for the fare difference

Special Circumstances

Illness or Injury

In cases of serious illness or injury preventing travel, we may offer more flexible refund terms upon receipt of valid medical documentation. This is evaluated on a case-by-case basis.

Cruise Cancellations by PiratesRWap

If we cancel your cruise for any reason:

• You will receive a full refund of all amounts paid
• Alternatively, we may offer a rebooking on another cruise with a special discount
• If the cancellation occurs during your cruise, you will receive a pro-rated refund for the unused portion

Force Majeure Events

In the event of circumstances beyond our control (such as natural disasters, pandemics, governmental actions, etc.):

• We will attempt to offer alternative cruises where possible
• If no suitable alternative is available, we will issue a credit valid for 24 months
• If credits cannot be used within 24 months, we will process a refund according to our standard policy

Non-Refundable Items

The following items are non-refundable under any circumstances:

• Travel insurance premiums
• Visa processing fees
• Administrative fees as outlined in our cancellation schedule
• Third-party service fees (where clearly indicated as non-refundable at time of booking)

Cruise Credits and Vouchers

In some circumstances, we may offer cruise credits instead of monetary refunds:

• Credits are typically valid for 24 months from date of issue
• Credits may include a bonus value of up to 25% over the original payment amount
• Credits are transferable to family members or friends with prior written notification
• Credits cannot be partially redeemed - they must be used for a single booking

Frequently Asked Questions

Policy Changes

PiratesRWap reserves the right to modify this refund policy at any time. Any changes will be posted on this page with a new "Last Updated" date. The policy in effect at the time of your booking is the one that applies to your transaction.

Contact Us

If you have any questions about our Refund Policy, please contact our Customer Service team:

• Email: refunds@piratesrwap.com
• Phone: +442271218759
• Address: Flat 78 Tina Gardens East Carlie CO6 3EG, United Kingdom