Ready to Set Sail?

Whether you have questions about our cruises, need assistance with booking, or want to arrange a special celebration aboard one of our ships, our crew is standing by to help you. Choose your preferred method of contact below, and we'll respond faster than a pirate can say "Ahoy!"

Call Us

Speak directly with our booking specialists

+442271218759

Monday-Friday: 9am-8pm
Saturday-Sunday: 10am-6pm

Email Us

Send your questions or booking inquiries

info@piratesrwap.com

Responses within 24 hours

Visit Our Office

Stop by our headquarters

Flat 78 Tina Gardens
East Carlie CO6 3EG
United Kingdom

By appointment only

Live Chat

Chat with our customer support team

Available 24/7

Send Us a Message

Fill out the form below and our crew will get back to you as soon as possible.

Contact our pirate crew

Join Our Voyage

Our friendly crew is ready to help you plan the perfect pirate-themed cruise adventure!

Frequently Asked Questions

How far in advance should I book my cruise?

We recommend booking at least 6-8 months in advance for popular sailing dates, especially during summer and holiday periods. Our themed cruises often sell out quickly, particularly family-friendly voyages during school breaks. However, we sometimes have last-minute availability, so it's always worth checking with our team!

Can I make special arrangements for a celebration?

Absolutely! We love helping our passengers celebrate special occasions. From birthday surprises to anniversary packages and even pirate-themed weddings, our crew can arrange custom experiences. Please contact us at least 30 days before your sailing date to discuss your specific needs.

Do you offer group discounts?

Yes, we offer special rates for groups of 10 or more passengers. Additionally, groups of 20+ may qualify for extra amenities such as onboard credit or exclusive events. Please contact our group bookings department for a customized quote based on your specific requirements and chosen voyage.

What is your cancellation policy?

Our standard cancellation policy allows for a full refund (minus a small administrative fee) if cancelled more than 90 days before departure. Cancellations between 90-60 days receive a 75% refund, 59-30 days receive a 50% refund, and less than 30 days are non-refundable. We strongly recommend purchasing travel insurance to protect your investment. See our Refund Policy for complete details.

How can I book shore excursions?

Shore excursions can be booked through your online account after confirming your cruise reservation. We recommend booking excursions at least 30 days before your departure, as popular activities often sell out. Onboard booking is also possible, subject to availability, through our Shore Excursions desk.

Find Our Headquarters

Map to PiratesRWap Headquarters

Visit Our Main Office

Flat 78 Tina Gardens

East Carlie CO6 3EG

United Kingdom

Directions:

From East Carlie Town Center: 10 minutes by car

Bus Routes: 42, 67, 89 (Stop: Tina Gardens)

Nearest Train Station: East Carlie Central (1.5 miles)

Office Hours:

Monday-Friday: 9:00 AM - 5:30 PM

Saturday: By appointment only

Sunday: Closed

Get Directions

Still Have Questions?

Our friendly crew is ready to help you plan your perfect pirate adventure!